Shipping policy

1. Processing Time All orders are processed and shipped within [2-3 business days]. Please note that we do not process or ship orders on weekends or major holidays. If we are experiencing a high volume of orders, shipments may be slightly delayed.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Standard delivery typically takes [6-7 business days] once the package leaves our facility.

3. Order Tracking Once your order ships, you will receive a confirmation email containing your tracking number. The tracking information usually updates within 24 hours.

4. Damaged or Lost Packages We pack our candles carefully, but glass can occasionally break during transit. If your order arrives damaged, please email us at dlassiecandles@outlook.com within 24 hours of delivery. Please include your order number and unboxing video of the damaged item(s) and packaging so we can arrange a replacement if required.